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WEBSITE PRIVACY POLICY

1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal data when you use our site. By providing your data, you confirm you are over 18 years old.

Contact Information

  • Organization: HealingFromDivorce.org (powered by House of Balance)

  • Email: Services@Healingfromdivorce.org

  • Address: 2108 N ST #10734, Sacramento, CA 95816

To keep your information accurate, please notify us of any updates by emailing us.

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2. Data Collection and Usage
Data Storage with AI Coach Services
We do not store any personal data provided to our chatbot on OpenAI's systems. Any information shared during chatbot interactions is processed in real-time and not retained for storage or future use. Your privacy is our priority, and we ensure that no data is permanently stored in external AI systems beyond the active session.

We collect different types of personal data for various purposes, as outlined below:

  • Communication Data: Includes information you provide through contact forms, email, or social media. Used for communication, record-keeping, and legal purposes. Lawful Basis: Legitimate interests.

  • Customer Data: Relates to purchases, including your contact and payment details. Used for providing products/services and maintaining records. Lawful Basis: Contractual necessity.

  • User Data: Includes information about website usage and content you post. Used to manage and secure the website. Lawful Basis: Legitimate interests.

  • Technical Data: Data such as IP address, browser details, and usage statistics. Used for analytics, website security, and content delivery. Lawful Basis: Legitimate interests.

  • Marketing Data: Includes your preferences for receiving marketing communications. Used to manage marketing activities. Lawful Basis: Consent or legitimate interests.

We may use your personal data to deliver relevant content or advertisements, based on our legitimate interests in growing our business.

Sensitive Data
We do not collect sensitive information (e.g., health, race, political opinions).

If we need personal data for legal or contractual reasons and you do not provide it, we may not be able to provide our services.

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3. Data Collection Methods

  • Direct Collection: Data provided directly by you (e.g., forms, emails).

  • Automatic Collection: Cookies and similar technologies collect data during website use.

  • Third-Party Sources: Includes analytics providers and publicly available sources.

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4. Marketing Communications
We may send you marketing communications if you have opted in or previously purchased services. You can unsubscribe at any time using the opt-out link in our messages or by emailing us.

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5. Data Sharing
We may share your data with:

  • Service Providers: IT and system administration.

  • Professional Advisors: Legal, accounting, and financial services.

  • Government Agencies: Where required by law.

All third parties must treat your data securely and in accordance with the law.

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6. International Transfers
For transfers outside the EEA, we ensure adequate protection by relying on appropriate safeguards (e.g., approved contracts or Privacy Shield compliance).

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7. Data Security
We use security measures to prevent unauthorized access, alteration, or loss of your data. Only authorized personnel have access to your data, and they are bound by confidentiality obligations.

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8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, including legal and accounting requirements. In some cases, anonymized data may be used for research purposes indefinitely.

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9. Your Rights
You have the right to access, correct, delete, or restrict the processing of your personal data, among others. Please contact us at Services@Healingfromdivorce.org to exercise these rights.

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10. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review the privacy notices of these third-party websites.

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11. Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. For details on cookies used, see our [Cookie Policy].

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